FAQs

• How can I contact Zuris Hub?

You can reach us by email at support@zurishubstore.com   Our customer service team is available to assist you with any inquiries.

• Do you ship internationally?

Yes, we ship worldwide. However, please note that shipping times may vary depending on your country of residence and customs clearing processes.

• Can I change or cancel my order?

We strive to process orders promptly. Therefore, Once your order has been confirmed, it can't be modified or cancelled. If you wish to return a product, you have to start the returns procedure once you've received the item.

• What payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, and AMEX, as well as PayPal payments.

• When will my order be processed?

Orders are processed and shipped from our warehouse. Please allow additional time for processing during holidays and sale seasons. We process orders Monday through Friday, and they will be processed within 2-5 business days from the order date and shipped the following day. Please note that we do not ship on weekends.

• How long will it take to receive my order?

Due to high demand, orders may take between 2-3 weeks to arrive.

• What if I don't receive my order?

If you do not receive your order within 30 days after shipping, you are eligible for a full refund.

• Will I be charged customs and taxes?

Prices displayed on our site are tax-free. You may be responsible for paying duties and taxes once your order arrives at its final destination. These charges are determined by your local customs office and are your responsibility. We are not responsible for delays caused by customs. For further details, please contact your local customs office.

• How do I return an item?

Please contact us at support@zurishubstore.com  for return instructions.

• How do I start a return?

To start a return, please contact us at support@zurishubstore.com  We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

• What if the item(s) I received are defective, incorrect, or damaged?

If you receive merchandise that is incorrect, missing, or defective, please contact us immediately. Include your order number, photographs of the item(s), and any other relevant information. We will work to resolve the issue as quickly as possible.

• When will I receive my refund?

Refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. Please contact your card-issuing bank for information on when the credit will be posted to your account. If you have not received a credit for your return yet, please contact your bank or credit card company, as it may take some time for the refund to be posted to your account.